Terms of service

 

PureClo – Terms of Service

 


Last updated: February 25, 2026

Store name: PureClo

Customer Support Email: contact@pureclo.com

 

 

 

1. Introduction

 


Welcome to PureClo. By accessing, browsing, or purchasing from our website (“the Site”), you agree to be bound by these Terms of Service (“Terms”).


If you do not agree to these Terms, you must not use our website or place any orders.


By completing a purchase, you confirm that you have read, understood, and accepted these Terms.

 

 

 

2. Eligibility

 


To place an order, you must:

 

  • Be at least 18 years old (or the legal age in your country);

  • Provide accurate and complete billing and shipping information;

  • Use a valid payment method authorized for your use.

 


We reserve the right to cancel any order if fraudulent, unauthorized, or illegal activity is suspected.

 

 

 

3. Orders and Acceptance

 


All orders are subject to acceptance and availability.


After placing an order, you will receive a confirmation email. This email confirms receipt of your order but does not guarantee acceptance.


We reserve the right to cancel or refuse any order at our sole discretion.

 

 

 

4. Pricing and Payment

 


Prices are displayed in the currency indicated at checkout.


Payment must be successfully authorized before processing.


We accept major payment methods including credit/debit cards, PayPal, Klarna, and other secure payment providers.


All payments are processed via encrypted and secure third-party payment processors.

 

 

 

5. Order Processing

 


Orders are processed within 1–3 business days after payment confirmation.


Orders placed on weekends or public holidays are processed on the next business day.


During high-demand periods (sales, promotions, holidays), processing times may be extended.


Processing time is separate from shipping time.

 

 

 

6. Shipping and Delivery

 


We ship internationally to most countries.


Estimated delivery time for Europe and most international destinations is 15–20 business days after dispatch.


Delivery times are estimates only and are not guaranteed.


Delays may occur due to:

 

  • Customs inspections

  • International logistics congestion

  • Carrier delays

  • Weather conditions

  • Government restrictions

  • Force majeure events

 


PureClo is not responsible for delays caused by customs authorities or third-party shipping carriers.


A shipment is considered delayed only if it has not been delivered within 30 business days after dispatch.


Customers agree to allow this timeframe before requesting a refund or initiating a dispute.

 

 

 

7. Tracking Information

 


Tracking details are provided after dispatch.


Tracking updates may take 3–7 business days to appear in the carrier’s system.


Statuses such as “Label Created” or “Shipment Information Received” do not indicate non-shipment.

 

 

 

8. Customs, Duties, and Taxes

 


International orders may be subject to customs duties, VAT, import taxes, or other fees.


These charges are determined by the destination country and are the customer’s responsibility.


PureClo has no control over and cannot predict such charges.

 

 

 

9. Incorrect Address

 


Customers are responsible for providing accurate shipping information.


PureClo is not liable for delivery issues resulting from incorrect or incomplete address details provided at checkout.


If a package is returned due to incorrect address information, additional shipping fees may apply.

 

 

 

10. Delayed or Lost Packages

 


If your order has not arrived within 30 business days after dispatch, you must contact us at contactpureclo@gmail.com.


We will initiate a carrier investigation.


If the carrier confirms the package is lost, we will offer either:

 

  • A replacement shipment, or

  • A refund

 


Resolution is subject to carrier verification.


Customers agree not to initiate a chargeback or payment dispute while an order remains within the stated delivery timeframe or under active investigation.

 

 

 

11. Returns and Refunds

 


If you receive a damaged or incorrect item, contact us within 7 days of delivery.


To be eligible for return:

 

  • Item must be unused

  • In original packaging

  • Proof of purchase required

 


Refunds are processed to the original payment method once approved.


Shipping costs are non-refundable unless required by law.

 

 

 

12. Payment Disputes and Chargebacks

 


By placing an order, customers agree to contact PureClo directly to resolve any issue before initiating a chargeback or payment dispute.


Initiating a dispute while the order is within the normal delivery timeframe may delay resolution.


PureClo reserves the right to submit evidence to the payment provider demonstrating:

 

  • Customer authorization

  • Acceptance of Terms

  • Shipping confirmation

  • Delivery timeframe agreement

 

 

 

 

13. Limitation of Liability

 


To the fullest extent permitted by law:


PureClo shall not be liable for indirect, incidental, or consequential damages arising from:

 

  • Shipping delays

  • Carrier issues

  • Customs delays

  • Misuse of products

 


Our total liability shall not exceed the total amount paid for the order.

 

 

 

14. Intellectual Property

 


All website content, including images, logos, product descriptions, and branding, is the property of PureClo.


Unauthorized reproduction or use is prohibited.

 

 

 

15. Privacy

 


By using our website, you agree to the collection and processing of personal data in accordance with our Privacy Policy.


We comply with applicable data protection regulations.

 

 

 

16. Force Majeure

 


PureClo shall not be held liable for delays or failures caused by events beyond reasonable control, including:

 

  • Natural disasters

  • War

  • Strikes

  • Pandemic disruptions

  • Government actions

 

 

 

 

17. Changes to Terms

 


PureClo reserves the right to update these Terms at any time.


Continued use of the website after changes constitutes acceptance of the updated Terms.

 

 

 

18. Governing Law

 


These Terms shall be governed by the applicable consumer protection laws of the customer’s country of residence where legally required.

 

 

 

19. Contact Information

 


For any questions, please contact:


📩 contactpureclo@gmail.com

Response time: up to 3 business days